Please Acknowledge Tech Support Policy and Customer Responsibility
As a small and custom business that accommodates a large volume of business, we are not able to provide On-Demand Tech Support. Tech support must be scheduled, so that we can prepare ourselves for your situation and give you the attention needed to get you through the install. Tech Support is handled by TEXT Messaging only, and phone calls will only be done if we deem it necessary to get more detailed information from you. We will require pictures of your install, connections etc., so that we can see what you are seeing and give you the proper guidance. So, to ensure a smooth process, please be sure to follow the directions below and enter the proper information in the calendar where asked for it, and follow our lead through the process.