The Cadillac User Experience (CUE) System: All You Need To Know

Cadillac User Experience CUE infotainment system

With the rapid pace at which technology advances, modern vehicles need to adapt and keep up if they don’t want to be left behind. Modern problems call for modern solutions. And the growing need to integrate as much of the technology everyone uses daily into one system for your vehicle has given rise to a lot of advanced infotainment systems. These infotainment systems have replaced radio systems which were once the center of every vehicle’s dashboard. Different vehicles come with different infotainment systems which are unique for each brand or make. For Cadillac Users, this is called CUE or the Cadillac User Experience.

What is the Cadillac User Experience (CUE) System?

The Cadillac User Experience is a revolutionary new way to integrate and connect your favorite and most used apps and media to your vehicle. This beautifully designed system comes packed with a lot of features that improve the quality of life for drivers. From navigation to connectivity, to the integrated app store, the Cadillac CUE system has it all. If you want to learn more about it, then read on.


As mentioned, the Cadillac CUE system comes with a wealth of useful features that will surely make any driver’s life on the road a whole lot easier. Let’s look at some of the features it has.

Voice Command

The Cadillac CUE system was made with safety in mind above all else. At no point should any driver be distracted by their phones or any device while driving as it can prove fatal. With the Cadillac CUE system, you can access your apps, and your phone and issue commands to the system without lifting your hands off the wheel or taking your eyes off the road with the CUE voice command. You can easily access voice commands via a button just on the wheel by your thumb and the system will start listening for your commands. The CUE systems can even tell the difference between multiple voices with its advanced voice recognition feature. This is good for long rides with the kids noisy at the back, simply issue your command and the system will recognize which voice to listen to. You simply need to speak naturally, as if in a conversation, to play music, make phone calls, or get directions. This is all possible due to the dual microphones ensuring each command is heard correctly.


These days, everyone is connected everywhere. With the Cadillac CUE system, you can stay connected even when you’re on the road. Stay connected with your social circle and access real-time information right on your dashboard. With the 4G LTE built-in Wi-Fi hotspot, you can connect to the app store to browse and download apps directly to your system. You can also download and install important system updates any time, anywhere, at your convenience.

Your favorite apps and media from your smartphone are also easily accessible by simply connecting your phone through Apple CarPlay for iOS or iPhone users, and Android Auto for Android users. Cadillac CUE system offers a lot of ways for you to stay connected.

Highly Customizable

The Cadillac CUE system is made to be highly customizable to suit your personal preferences. You can personalize your driving alerts on your HUD or heads-up display to show potential hazards or road conditions. The system also automatically learns your preferred routes and destinations and offers tips and suggestions for better ways depending on traffic conditions. Whatever customization you choose to make on your Cadillac CUE system, you can save all of it to your favorites be it routes, radio stations, songs, or places of interest.


The Cadillac CUE system is available in select vehicles and comes in two generations.

Previous generation CUE systems are available on most 2018 Cadillac vehicles or earlier. This system is also available for the 2019 escalade, XT5, and 2020 Escalade.

The current generation CUE systems are available on all 2020 Cadillac vehicles except Escalade and all current 2021 Cadillac Vehicles. Current generation CUE is also available for 2017 CTS and CTS-V models that were built on February 10, 2017. This is also available on 2018 CTS, CTS-V, 2019 ATS, ATS-V, CTS, CTS-V, CT6, CT6-V, XT4, and XTS.

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